Lucidtoys is the biggest distributor of sex dolls in the UK. So of course we have a full process on how to return a sex doll. A full sex doll is treated differently to our other sex toys like dildos. All sex dolls are sent with instructions on how to inspect the sex doll in the box before taking it out and using the doll. This insures that you are still entitled to return the sex doll if you feel this product is not right for you. Please ensure you follow the instructions in the box when deciding a return.