Order tracking
Where is my order?
Every order ships tracked, and the tracking number comes to you. As soon as your parcel leaves our Oxford warehouse we email it over — you never have to ask.
Open my orders →for same-day dispatch
+44 (0)1865 570 790
How tracking works
Four steps, and three of them happen without you doing anything.
You order
Before 2pm, same day
Order before 2pm on a working day and we pick, check and pack it the same day.
Same-day dispatchYou get an order email
This first email confirms what you bought. It is not the tracking email — that one comes next.
Order confirmedWe dispatch
Tracking lands in your inbox
When the parcel leaves our warehouse we email you a dispatch confirmation with the courier and your tracking number. It is automatic, for every order.
Tracking emailedNothing on the outside
The box is plain brown and the sender name on the label is neutral, so the courier sees nothing about what is inside.
Stays discreetYou track it
From the email
Click the tracking number in the dispatch email to see where the parcel is.
One clickOr from your account
Log in and open Orders — your tracking sits with the order, so you can check any time.
Always availableWhen it should arrive
UK next working day if you ordered by 2pm. EU and USA in 2–3 working days if you ordered by 12pm.
1–3 working daysIf something looks wrong
No tracking email?
Check your spam folder first, then contact us and we will resend it and confirm the courier and date.
We resend itTracking has not moved
Tell us the order number. We chase the courier ourselves rather than sending you to do it.
We chase itDamaged on arrival
Contact us within 3 working days of delivery so we can put it right.
Report in 3 daysDolls and torsos are large parcels. If you need them on a particular day, tell us and we will hold your order and dispatch it so it lands when you want it.
every orderKidlington · UK
Neojoy Limited
15 Stationfield Industrial Estate
Kidlington, Oxfordshire OX5 1JD
+44 (0)1865 570 790 · support@lucidtoys.com