A preorder is a purchase made in advance for an item that is not yet available for immediate delivery. It allows you to secure and reserve the product before it becomes generally available.

• Our preorder items have varying estimated delivery times:

• - Heads and equivalent items: Approximately 15-20 days from the date of order placement.
• - Full dolls: A longer processing time is required, and delivery is estimated to be within 60-75 days from the date of order placement.

• Please note that these are estimates, and actual delivery times may vary based on factors such as product availability and shipping location.

Once a preorder is placed, it cannot be cancelled. Please carefully review your order before confirming the purchase. If you have any concerns or questions, feel free to contact our customer support for assistance.

Unfortunately, modifications to preorder items, such as changes to size or color, cannot be accommodated after the order is confirmed. We recommend reviewing your order details carefully before completing the purchase.

While we strive to meet our estimated delivery times, unforeseen circumstances may cause delays. If there is a delay in delivering your preorder, we will notify you promptly and keep you informed of the updated timeline.

To ensure a smoother processing and delivery experience, we recommend placing separate orders for preorder items and regular in-stock items.

Yes, we offer custom order options for certain products. Please contact our customer support to discuss your specific requirements, and we will do our best to accommodate your needs.

Preorder items are generally not eligible for returns or exchanges. However, if you receive a defective or damaged item, please contact our customer support within 14 days of receiving the product for assistance.

If you have any additional questions or concerns about your preorder, please don't hesitate to reach out to our customer support team. We're here to help!