Contact Lucidtoys
Get in touch with the Oxford team
Questions about a doll, your order or a return: call, email, chat or send the form below. Our UK office is in Kidlington, Oxfordshire.
ToCustomer care
Phone
01865 570 790
Email
Hours
Mon–Fri · 9:30am–5:30pm (UK)
Address
15 Stationfield Industrial Estate, Kidlington, Oxfordshire OX5 1JD
● UK office for UK orders● Cancel until 2pm on dispatch day● Pay by phone if you prefer● Plain brown box
Send us a message
Add your order number if you have one, so we can find it straight away.
Message slipsupport@lucidtoys.com
Thanks, your message has been sent. We reply by email from support@lucidtoys.com.
Before you write
The quick answers to what we are asked most.
-
Change or cancelBefore 2pmCancel until 2pm on the day it is dispatched. Call for the fastest change.
-
DeliveryNext day UKOrder by 2pm. EU and USA in 2–3 days (order by 12pm). We can hold a doll for a later date.
-
ReturnsInspect firstEvery box has gloves and a step-by-step check. Not for you? We collect it for a £75 pick-up fee.
-
EU ordersBerlin officeReuchlinstraße 10–11, 10553 Berlin · +49 (0) 30 70 24 88 88
Collect in
OxfordCall to book a time
OxfordCall to book a time
15 Stationfield Industrial Estate, Kidlington, Oxfordshire OX5 1JD. Call +44 (0)1865 570 790 before you come so your order is ready.
Delivery info →Keep exploring
Continue shopping
Browse products currently available to order, then continue when you find the right choice.
Shop all products →