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If you are not satisfied with one of the products you’ve bought from us, we are here to help you. We care about your happiness so we can offer you alternatives, in order to fix the issue. If you are unsure about how to return a product, then please contact us with your questions.
Easy 30 Day Return Policy
Returning your product :
Our return policy lasts for 30 days. Before asking for a refund/replacement, please make sure that the 30 days has not elapsed from the date of delivery. Please fill our the form below to start the return process. We will reply within 1 working day to your return request.
Once we receive your item, we will inspect it and we will contact you via email about the return status. We will refund the original method of payment and provide a email to confirm the refund amount.
Due to the nature of our products the item must be unopened, unused or unworn and have packaging or tags intact. Please note that our warranty does not cover damages caused by improper care, negligence, normal wear or tear or any accident.
Returning Sex Toys:
Due to hygiene reasons, we cannot accept returns for used items. We do inspect all returns to make sure they are in new condition. This is to make sure we do not put back used items into our stock to sell onto other customers. We require the item to be unopened, unused or unworn and have packaging or tags intact. If the item has been opened and packaging removed but not used, then please email us to discuss if we can still process a return for you.
For returning a sex doll, please refer to our doll return process HERE.
Faulty items:
If you believe that your package was damaged during shipping, then contact us within 3 working days of delivery so we can resolve the problem with you.
Returning A Sex Doll:
Lucidtoys is the biggest distributor of sex dolls in the UK. So of course we have a full process on how to return a sex doll. A full sex doll is treated differently to our other sex toys like dildos. All sex dolls are sent with instructions on how to inspect the sex doll in the box before taking it out and using the doll. This insures that you are still entitled to return the sex doll if you feel this product is not right for you. Please ensure you follow the instructions in the box when deciding a return.
We can arrange a collection for the product if you do not want to send it back yourself via your own courier. This will incur a fee which we can provide the details depending on the weight and size of the product. (From £14.95 to £75).
For returning a sex doll, please refer to our doll return process HERE.
Refunding You Returned Item:
When an item has passed our return process we then refund the original method of payment and provide a email to confirm the refund amount. The shipping costs will not be refunded unless the item is faulty.
Cancel Your Order:
Please email us to cancel your order. You can use the contact form to also notify us. The cut off point for us to cancel an order is 2pm on a working day. If we have still not dispatched your order, then we can still cancel it. If the order has been dispatched then please refuse the delivery. Please note once we receive the item back we will deduct any additional charges for the refused delivery from your refund.