Sale of Goods Terms & Conditions

SECTION 1 - WHO WE ARE

This website lucidtoys.com is owned and operated by Neojoy Limited.

Our address is:

15 Station Field Industrial Estate, Kidlington, England, OX5 1JD

Company number: 10567782


SECTION 2 - INTELLECTUAL PROPERTY

The copyright in the material contained in the Website lucidtoys.com, together with the design, text, graphics, photographs, illustrations, logos, service marks, names, trademarks and other material (‘Content’) is protected by copyrights, trademarks and other proprietary rights. You agree to abide by all additional copyright notices or restrictions contained in the Website.

You may not use any of the Company’s trademarks or trade names without Company’s written consent and you acknowledge that you have no ownership rights in or to any of those names and marks.


SECTION 3 - WHAT THIS DOCUMENT IS ALL ABOUT

These are the Terms & Conditions which apply when you buy any goods via this site lucidtoys.com. We’ve tried to make these terms and conditions easy to understand. Please read them carefully and save a copy as we don’t file a copy specifically related to your transaction. They are available in English only.

The website terms of use are subject to a separate Website Terms of Use policy.


SECTION 4 - WHO CAN BUY ON OUR SITE

You must be 18 years or older to buy any goods via this site. We will cancel any purchase if we believe you may be under 18.

You may not buy any goods via this site if your purpose is to infringe on our intellectual property or other legal rights.

You may not buy any goods via this site if it is unlawful for you to buy or use the goods in your country.


SECTION 5 - CONTRACT FORMATION AND CANCELLATION

All orders made by you through the LucidToys website are subject to acceptance and availability, meaning that we may choose not to accept your order for specific reasons (especially if you’re under the legal age).

This contract is between you and us. No other entity shall have any rights to enforce any of its terms.

We reserve the right to change the details, specifications and prices for any products or services shown on this Website lucidtoys.com. This change may be done at any time and without a notice (although we will inform you if any of the changes affects your order).

In accordance with your rights under the Distance Selling Regulations, you are allowed to cancel your order within 30 days of delivery. You must contact us within 30 days after receipt of the goods, stating your Order number. Also, the goods must be unused.

If the payment has been made for the cancelled goods, you will receive a full refund after returning the purchased items to us using our Return Policy.

You may cancel your order at any time before the dispatch. We also reserve the right to cancel the order for any reason prior to goods being dispatched. In any instance, if the paid order is cancelled prior to shipment, a full refund will be issued.


SECTION 6 - CHANGING THESE TERMS  

We may change these terms at any time without notice. Please check them before purchasing, as the current policy applies to all purchases after the effective date at the bottom of this document.

This policy supersedes any prior terms, writings, or agreements with our support staff.


SECTION 7 - PROVIDING ACCURATE INFORMATION

You must provide accurate order and delivery information. Tell us immediately of any changes.


SECTION 8 - HOW A LEGAL CONTRACT IS FORMED

By placing an order, you are making an offer to buy from us. We will send an order confirmation email to form a legally binding contract.

Payment must be received in advance. Prices include applicable taxes and default shipping unless stated.

We are not obliged to supply unavailable or out of stock items, even if paid for.

The contract is complete when paid for goods are delivered in full working order.


SECTION 9 - PAYMENT

Prices and payment methods are explained on our Payment Information page.

If we misprice an item, we are not obliged to supply it at that price.

You are bound by your payment provider's terms when using their services on our site.


SECTION 10 - DISCOUNTS AND PROMOTIONS

Percentage discounts apply to product price only, not delivery. Fixed discounts may include delivery.

Promotions are subject to change without notice.


SECTION 11 - PRODUCT CUSTOMIZATION

We will send factory photos of customized products before shipping for your approval.

Minor customization changes may be made at no cost. Major changes may incur fees or be rejected.

You are responsible for the appearance of customized products. We are not liable for unsatisfactory outcomes from your choices.


SECTION 12 - DELIVERY

Delivery is to the address provided. Tracking may not update until final destination.

Delivery timescales on our site are estimates only. We are not liable for delays outside our control.

You must be available for delivery or contact the courier after failed attempts.

If goods are returned to us after failed delivery, you must pay resulting fees before redelivery.


SECTION 13 - PRODUCT APPEARANCE

Products may differ slightly from images on our site. Customized products will match factory photos approved by you before shipping.

Minor imperfections not affecting usability may be present due to handmade production.


SECTION 14 - OWNERSHIP OF GOODS

You become the legal owner after full payment and delivery.

If you receive goods without full payment, you must pay in full or return them.


SECTION 15 - GOODS DELIVERED OUTSIDE THE CONTRACT

You may accept or reject excess quantities or unordered goods. Use or unpacking means acceptance requiring full payment.


SECTION 16 - CONSUMER CANCELLATION RIGHTS

If you are a consumer, you have a 30-day cancellation right unless goods are customized or personal.

Right is lost for unsealed goods unsuitable for health/hygiene reasons.


SECTION 17 - WARRANTY

None of our products are provided with any warranty unless specified upon the product page.


SECTION 18 - KLARNAS TERMS AND CONDITIONS

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

- Pay later
- Financing

Further information and Klarna's user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.


SECTION 19 - ENDING THE CONTRACT

We may end the contract for inappropriate behavior towards staff or necessary protection of parties involved.


SECTION 20 - LIMITS ON OUR LEGAL RESPONSIBILITY

We are not liable for losses where no legal duty owed or breach by us, or not foreseeable, or your fault, or business use.

You are liable for foreseeable losses to us from your contract breach.


SECTION 21 - MATTERS BEYOND OUR CONTROL

We are not liable for failure/delay caused by circumstances beyond our control.


SECTION 22 - TRANSFERRING THE CONTRACT

We may transfer rights/duties under the contract with reasonable steps to avoid prejudice.

You may not transfer without our consent.


SECTION 23 - PERSONAL INFORMATION

You agree we can process your information per our Privacy Policy, subject to change without notice.


SECTION 24 - GOVERNING LAW AND JURISDICTION

English law applies. Disputes will be decided by UK courts.


SECTION 25 - GENERAL

Notices may be sent by email. Headings not binding. Ineffective parts do not invalidate other parts. Overlooking a breach does not waive later action. Parties are independent contractors.


SECTION 26 - ADDITIONAL INFORMATION ABOUT SATURDAY DELIVERY

At Lucidtoys, we understand the importance of timely deliveries. While we strive to accommodate Saturday deliveries, recent experiences with couriers have revealed certain limitations beyond our control. Therefore, we cannot guarantee Saturday delivery for all orders.

Process for Saturday Deliveries:

  • Orders placed with a Saturday delivery request will be reviewed by our team.
  • Our team will assess the feasibility of Saturday delivery based on courier options available and order processing times.
  • By 2:30 pm on Friday, customers will be informed via email if Saturday delivery is not feasible for their order.
  • In the event that Saturday delivery cannot be fulfilled, the difference between the Saturday delivery charge and the next working day delivery charge will be refunded to the customer.

Thank you for choosing Lucidtoys !