The payment providers we use automatically checks for fraud with the goal of preventing criminals from creating bogus orders or using someone's payment details. Occasionally a customers order may be flagged as potentially fraudulent. This could be due to the Billing address not matching the customers details, location of IP being suspicious, etc.
This might be due to various reasons like billing address not matching the shipping address or the location of the IP address being suspicious. In these cases, we will send an email with the fraud alert. Please follow the information on the email so we can verify with you that your order is legitimate to make sure our customers are protected from fraud. You can email us or call us if you are still unsure about what to do if this occurs.
We take privacy and security very seriously so that our customers feel safe and secure when ordering from us.