Discreet delivery: what to check before your order ships

Packaging and privacy

Our delivery information explains that orders use plain bags or boxes, without company names, logos or product titles on the outside. Dolls and larger orders are sent in boxes. This packaging approach is intended to keep the contents private during the journey to your address.

Think about where the parcel will be received as well as how it looks. A large box still needs space and may need help to move. If you have a particular delivery requirement, contact the team before ordering to find out whether it can be accommodated.

Dispatch is different from arrival

Dispatch is the point at which an order leaves the warehouse; delivery is when the courier brings it to you. The current delivery page sets out the available services, working-day arrangements and relevant cut-off times. Read that page for the latest details rather than relying on an old promotion or a general expectation of next-day arrival.

The available service and cost can depend on the destination and order. Check the checkout information for your actual basket. Weekends, bank holidays and courier conditions can affect the journey, so allow room in your plans where timing matters.

Keep tracking and order details together

Once dispatched, use the tracking information provided with the order to follow its progress. Keep the order number accessible in case you need help. If something looks wrong, explain the issue and send the team the relevant order information through the contact page.

For heavy items, plan the route from the delivery point to the storage area before the parcel arrives. If collection would suit you better, read the collection information and arrange it with the team in advance. Do not travel without confirmation.

Explore the details

• Current delivery information
• Contact us about an order