Reward Points have no monetary value and cannot be used for any purpose other than redeeming against orders. At no time will Points be available to be refunded for monetary value.
All Points credited to your account can be used up to 18 months after the most recent points activity (which means earning or redeeming Reward Points).
If there is no Points activity on your account for 18 months, your Points will be deleted from your account, meaning that you can no longer redeem them against any orders. Points cannot be earned on shipping costs.
We may adjust your points account as appropriate in respect of accounting errors, multiple accounts, refunds issued, products returned or suspected fraud.